Questions

Questions parents ask

The things parents ask us most, answered plainly. If your question is not here, email us at [email protected] — we would rather answer it before you decide than after.

How much time does this take each week?

Two live sessions a week, 60 minutes each, plus short independent practice between them. Around four hours a week in total.

What does my child need?

A phone and an internet connection. There is no app to install and nothing to buy. A quiet place to speak helps more than any equipment.

Who are the tutors?

Two people. A CELTA-qualified English teacher leads the lessons that build understanding. A trained mentor — usually a university student — runs the speaking sessions. More about both roles.

Is my child safe?

Sessions are one-to-one and online. We are still finalizing our tutor vetting and session-recording policy. We will publish both in full before we take our first student — no child starts before that is public. If you want to know where that stands today, just ask us.

What if we miss a session?

Tell us and we will reschedule. The cycles are designed to be taken in order, so a missed session is moved rather than skipped.

My child is shy. Will this work?

This is the reason the mentor exists. Speaking sessions are not graded on being impressive — they are graded on being understood, and on keeping going. Shy students often improve fastest once nobody is scoring their accent.

How do I know it is working?

You get a report at the end comparing where your child started with where they finished, described as things they can now do. We also re-check placement in week three if the first assessment looks unstable. How we measure progress.

How long until my child is fluent?

Longer than anyone selling you a three-month miracle will admit. Moving from A2 to B1 takes most learners somewhere around 180–200 hours of guided learning — at two sessions a week, roughly a year. We would rather say that plainly. What we promise each month is smaller and checkable: one competency, demonstrated, with a report.

Can we pause?

Yes. Tết, exam season, a family holiday — pause and pick up where you left off. We would rather you paused than cancelled and lost your child's progress record.

What does it cost, and how do I pay?

Prices are not announced yet, and payment is not open. It will be monthly, and you can pause or stop whenever. The diagnostic is free and always will be — nothing is charged before you have seen your child's results. What each plan includes.

Still deciding? The free diagnostic is about twenty minutes, needs no preparation, and commits you to nothing.